Help


You will find the answer from the lists below for most of the common issues you might encounter. We will provide additional answers if you let us know of any unsolved issues that are not addressed below.

1. Is Allinpdf safe to use? Does Allinpdf use the files I upload for any purposes other than the service functions I use?

We do all we can to make the service safe and secure. All up/downloading activities of files and web pages are executed through secure SSL-based connection. Uploaded files will be deleted right after the conversion. All the converted files will be available for downloading for the next 30 minutes and deleted after that. The user data will be deleted for good and won’t be saved in the server. No person or method has the way to open, copy, share or analyze the user data. You don't need to email us to request to delete the files you uploaded.

2. I can't find the file.

Converted files are deleted automatically by the system in a half-hour after conversion. So, nothing's to be found.

3. The conversion failed. It takes too long.

It occurs most often for two reasons.
a. User data has an unsupported file type or abnormal data states.
b. Default server work processing time is 3 minutes. You might get the error because of a heavy workload that exceeds 3 minutes.

4. The result is not the same as the original document.

Sometimes your converted file might show lower quality than your original document.
For quality issues regarding MS Office files, you may find a solution in the link below:
https://support.microsoft.com/en-us/kb/290952

5. A font issue on converting MS Office file to PDF.

If you have a problem while converting an MS Office file to PDF, it can be is a font issue. This problem is caused because the server has not the font that the original file has. In this case, the service will change the font to the default font in our server, so the result may not be the same as your expectation. Please save the original file with the "Font Embedded" option and re-upload the file.
https://support.microsoft.com/en-us/kb/290952

6. I have exceeded the maximum number of attempts. What should I do?

Please understand that Allinpdf set a use limit to 60 times within an hour per user, in order to ensure stable services for massive general users and to prevent its resources from being dominated by a few excessive users.
This condition could be changed.

7. I'd like to know the supported file formats.

Currently, Allinpdf supports 74 types of file format.
See the "Support" menu for more details.

8. Are all Allinpdf services free?

Yes, it’s free, and we plan to keep our services free as long as we can. If you would like to encourage our efforts, please see the "Donation" menu to find a way to support our endeavor.